Our strategy, which we call Vision 2020, is built on five key pillars:
- Create a customer-centric shopping environment;
- Curate the product and service offering based on trend, value, and customer demand;
- Speak to the customer where, when, and how they want;
- Grow new businesses; and
- Deliver fuel for growth through productivity improvements and strict cost disciplines.
These pillars are built on a core set of enablers: an integrated, efficient supply chain; enhanced processes, performance management and analysis; technology; and a high-performing culture.